Orders
After an order is placed on this website there will usually be a short waiting time before shipping, the approximate wait will be shown on the home page and at checkout.
The customer can cancel an order at any time by email to john@staytrem.com
We reserve the right to cancel an order or increase the waiting time before shipping if circumstances require.

Payment
Payment is not required until the order is ready to ship and can be made through PayPal account or by secure online credit / debit card payment. A link will be sent for payment by method chosen at checkout.
Payment is required within 2 days from receipt of payment request or the order will be automatically cancelled.

Shipping
Goods will only be shipped when paid for in full.
We aim to ship orders next business day from receipt of payment.

UK deliveries are by Royal Mail Tracked 48 post.
All non UK deliveries are by Tracked Airmail.
Deliveries to some non UK destinations may incur customs duty and / or taxes, please check your countries import policy.

Returns
If you want to return your purchased item for exchange or refund this must done within 30 days of receipt of the item, unless it is faulty, in which case it will be covered by our product guarantee.

If any items are returned for exchange or refund that have been correctly supplied and are not faulty the purchaser is responsible for return postage cost. We will reimburse return postage cost only if the item is faulty or incorrectly supplied.

Product Guarantee
In the unlikely event that any part of our product should fail within 1 year of purchase it will be replaced or repaired free of charge. Products over 1 year old may still be repaired free of charge at our discretion.

All guarantees are invalid if the product has been modified or damaged by the user.

Products not purchased directly from Staytrem
We do not have any official retailers or stockists for our products so if a product is re-sold then all guarantees end at the date of re-sale and do not pass to the new purchaser. Any guarantee claims in this case should be against the re-seller.

Disclaimer
Staytrem products are produced to the highest standards and should not cause any problems with your guitar, however we cannot accept responsibility for any damage occurring when fitting or using those products.