After an order is placed on this website there will usually be a waiting time before shipping, this will is shown on the home page and at checkout.
The waiting time quoted only approximate and is not guaranteed.
The customer can cancel an order at any time by email to john@staytrem.com
We reserve the right to cancel an order at any time.

Payment is not required until the order is ready to ship and can be made through PayPal account or by secure online credit / debit card payment. A link will be sent for payment by method chosen at checkout.
Payment is required within 3 days from receipt of payment request or the order will be automatically cancelled.

Goods will only be dispatched when paid for in full.
We aim to dispatch orders within 2 business days from receipt of payment.

UK deliveries are by Royal Mail Tracked 48 post or other courier.
All non UK deliveries are by Tracked Airmail.
Deliveries to destinations outside of the UK may incur customs duty and / or taxes upon arrival, please check your countries import policy.

If you want to return your purchased item for exchange or refund this must done within 30 days of receipt of the item, unless it is faulty, in which case it will be covered by our product guarantee.

If any items are returned for exchange or refund that have been correctly supplied and are not faulty the purchaser is responsible for return postage cost. We will reimburse return postage cost only if the item is faulty or incorrectly supplied.

Product design updates and improvements
We reserve the right to change and update our product designs at any time without notice.
We will ensure that any changes made to the design will not adversely affect the quality or functionality in any way.

Product Guarantee
In the unlikely event that any part of our product should fail within 1 year of purchase it will be replaced or repaired free of charge. Products over 1 year old may still be repaired free of charge at our discretion.

All guarantees are invalid if the product has been modified or damaged by the user.

Products not purchased directly from Staytrem
We do not have any official retailers or stockists for our products so if a product is re-sold then all guarantees end at the date of re-sale and do not pass to the new purchaser. Any guarantee claims in this case should be against the re-seller.

Staytrem products are produced to the highest standards and should not cause any problems with your guitar, however we cannot accept responsibility for any damage occurring when fitting or using those products.